CARTMY ACCOUNT
519 Ralston Street Reno, NV 89503 (775)323-8951 (800)257-5888
 
ABOUT US
About The Company
 
Areas Served
 
Delivery Policy
 
Store Hours
 
Specialty Services
 
Substitution Policy
 
Payment Options
 
Contact Information
 
Privacy Policy
 
 
 
 
Cake and Flower Shoppe, Inc.

ADDRESS   519 Ralston Street
  Reno
  NV 89503
PHONE (775) 323-8951
  (800) 257-5888
EMAIL customerservice@cakeandflower.com
 




 
 About The Company

We opened our doors in October 1981. The building was built in 1907. It is referred to as the "Mapes Mansion", named for the people who built it. They also built the former Mapes Hotel, a Reno landmark. 
We have a custom bakery on site. Cakes and cookies surround the senses with the aroma of Grandma baking.
We carry a full line of high-end gift items, fresh flowers, cookie baskets, wine or beer baskets, and cookie bouquets. 
We are a full service florist. All our products are guaranteed 100%. We deliver 6 days a week Monday–Saturday to all of Reno, Sparks, and Virginia City.

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 Store Hours

Our shop is open from 9:00 a.m. to 5:00 p.m., Monday through Friday and from 9:00 a.m. to 3:00 p.m. on Saturday.
We are closed on Sundays.

To help assure on-time delivery during the busy holiday season, place your order at least 3 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Memorial Day, Father's Day, Independence Day, Labor Day, and Nevada Day (last Friday in October.)

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 Payment Options

             

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 Areas Served

Our shop serves the following areas: Reno, Sparks, and Virginia City.

INTERNET ORDERS FOR LOCAL DELIVERY ONLY! THANKS!

We also deliver to the following facilities
Alterra Clare BridgeAlterra Villas
Alterra WnywoodAquarius Group Care Homes Inc
Arden CourtsCenter Outpatient Surgery
Classic Residence By HyattCottage Crest Group Home
Elynloy Home CareFamily Home Care
Golden Valley Group Care IHarvard Square
Hawthorne Group Home IHawthorne Group Homes
Hawthorne Group Homes IIHawthorne Group Homes III
Healthsouth Rehabilitation HosHealthsouth Reno Medical Plz
Healthsouth's Reno OutptientHearthstone
Heights Group Care HomeHenry Cavallera
Horizon Hills ResidentialInn At Summit Ridge
John Sparks Memorial CremationJohnson's Group Care
Johnson's Group Care IIKings Row Residence
Kryston's Home CareL & N Home Care
Life Care Ctr Of RenoManor At Lakeside
Manor Care Health SvcMar-Von Senior Care
Mira Loma Group CareMother Perpetual Hlp Care Home
Mother's Love & Care CtrMountain View Mortuary
Neptune SocietyNevada Mental Health Institute
Northern Nevada GuardianshipNorthern Nevada Medical Ctr
Northern Nevada Memorial SctyNorthgate Mobile Village
O'brien-Rogers & Crosby FnrlOdd Fellows Retirement Manor
P H Dold & SonsPark Place Assisted Living Res
Physicians HospitalPromenade On The River
Red White N' Blue Res CareRegent Care Ctr Of Reno
Reno Memorial Funeral SvcRenown Medical Center
Riverhaven Residential CareRoss Burke & Knobel
Ross Burke & Knobel MortuariesSaint Mary's Health First
SeasonsSelect Specialty Hospital
Sierra Manor IncSilverado Residential Care Hm
Sky Peaks RetirementSt James Home Care
St Joseph Care HomeSt Mary's Regional Medical Ctr
St Paul's Home CareTahoe Pacific Hospital
Tender Loving Home CareToscana Active Adult Community
Us Veterans Medical CtrView Crest Adult Living
Walton's Sierra ChapelWalton's Sparks Funeral Home
Washoe Medical Ctr S MeadowsWashoe Progressive Care Ctr
Washoe Surgical Ctr-CourtyardWest Hills Hospital
Whispering WillowsWillow Springs Ctr

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 Specialty Services

We specialize in the following services:

Large inventory of fresh flowers

Tropicals

Plants

European/dish gardens

Contemporary and traditional arrangements

High-style floral arrangements

Weddings

Funeral designs

Extensive gift line

Gift baskets - Gourmet, fruit, junk food, wine or beer

Greeting cards

Candles

Cakes for all occasions, traditional or carved

Cookies and cookie bouquets

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 Contact Information

If you have any questions or need more information, please contact us by e-mail at customerservice@cakeandflower.com or call us directly at (800) 257-5888. We're always here to serve you and make your flower-sending experience a pleasure.

Cake & Flower Shoppe
519 Ralston Street
Reno, NV 89503

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 Delivery Policy

A local delivery fee of $12.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)
Cookies may only be delivered in our local delivery area.
U.S. orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.
Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

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 Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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 Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

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